Which of the following is a technique to manage conflict during negotiation?

Active listening is a fundamental technique for managing conflict during negotiations. This technique involves fully concentrating, understanding, responding, and remembering what the other party says. By actively listening, negotiators can demonstrate respect for the other person’s views, which can help to de-escalate tension and foster a collaborative atmosphere.

When parties feel heard and understood, they are more likely to share their concerns openly and work towards a mutually beneficial solution. Active listening allows negotiators to pick up on underlying issues that may not be immediately apparent, leading to more effective problem-solving and engagement in the negotiation process.

Other options would not effectively resolve conflict; ignoring the other party's concerns can lead to resentment and further issues, exaggerating the stakes can create unnecessary pressure and elicit defensive responses, while closing off communication stifles dialogue and prevents resolution. Active listening therefore stands out as a crucial strategy in navigating and alleviating conflict during negotiations.